{"id":64,"date":"2009-04-09T00:31:11","date_gmt":"2009-04-09T00:31:11","guid":{"rendered":"http:\/\/bagbible.com\/blog\/?page_id=64"},"modified":"2009-05-03T20:24:54","modified_gmt":"2009-05-04T04:24:54","slug":"got-faked-now-what","status":"publish","type":"page","link":"http:\/\/bagbible.com\/blog\/got-faked-now-what\/","title":{"rendered":"Got Faked? Now What?"},"content":{"rendered":"

\"eBay
\nSo you accidentally got a fake bag from eBay.\u00a0 Now what? Here is a step by step guide on how to get your money back:<\/p>\n

1.\u00a0 Confirm that it is indeed a fake.<\/strong><\/p>\n

Louis Vuitton has had slight variations in many of its styles and models throughout the years.\u00a0 Some of these changes throw off my buyers and make them question their authenticity.\u00a0 That is totally understandable.\u00a0 I always ask\u00a0that if there is ever any question about authenticity, that they take that piece directly to their closest Louis Vuitton boutique or have it authenticated through a service like My Poupette.\u00a0 Some Louis Vuitton sales assistants are young and have had little experience with vintage LV especially, and may not even be familiar with some more rare pieces or lines.<\/p>\n

Other brands are similar…\u00a0 whether you’ve purchased a Juicy, a Chanel, a Hermes etc. there have been slight variations from year to year or season to season.\u00a0 Find an expert, and get a second opinion.
\n2.\u00a0 Save all packing materials.<\/strong><\/p>\n

Do not throw out the box, bag, packing materials etc that the seller used to ship the item to you.<\/p>\n

3.\u00a0 Immediately, send your seller an email.<\/strong><\/p>\n

Once you have confirmed that the item that you have purchased is fake, send your seller an email.\u00a0 Your first instinct will be to send them a nasty\u00a0note or perhaps give them a call.\u00a0 Calm down, count to ten- get hold of your emotions and then send them a VERY nice email (even if you don’t feel like being nice) saying something to the effect of (in fact you can copy and past this if you’d like- just use your name and the sellers name):<\/p>\n

“Dear Seller, thank you so much for quickly shipping the bag (or wallet etc.) that I purchased from you.\u00a0 I have been excited to receive it.\u00a0 I was however, very disappointed to find that it was not authentic as promised.\u00a0 I am sure that you were not aware of this and I will be happy to return it to you ASAP.\u00a0 Please let me know where you would like me to send it and how quickly I can expect to be refunded.\u00a0 Thanks so much, Buyer”<\/em><\/p>\n

4.\u00a0 Wait for their response. <\/strong><\/p>\n

5.\u00a0 Take pictures of the item.<\/strong><\/p>\n

This will be especially important if the pictures in the auction are of a different bag than the one that you have received.<\/p>\n

6.\u00a0 If you\u00a0seller agrees to the return and refund… move on to number 17.<\/strong><\/p>\n

7.\u00a0 If your seller refuses to accept your return and refund…\u00a0 send them another, more forceful email.<\/strong><\/p>\n

This email will let them know that you are very serious.\u00a0 Something like this:<\/p>\n

“Thank you for responding.\u00a0 Unfortunately, this is not a satisfactory resolution.\u00a0 As you well know, it is not only against eBay’s Policy to sell counterfiet items (or to even disclaim authenticity), it is against the law.\u00a0 I purchased this bag because you had listed it as authentic.\u00a0 It is not.\u00a0 If you refuse to work with me, I will begin the process of filing a fraud report with eBay, PayPal and local law enforcement if necessary.\u00a0 If I do not hear back from you within the next 24 hours, I will give you a call so we can discuss this further.\u00a0 Thank you for your time,\u00a0 Buyer”<\/em><\/p>\n

8.\u00a0 If your seller agrees to the return and refund… move on to number 15<\/strong>.<\/p>\n

9.\u00a0 If your seller refuses to accept your return and refund… pull their contact information and give them a call<\/strong>.<\/p>\n

10.\u00a0 Call your Seller.<\/strong><\/p>\n

Same as the first email.\u00a0 Be very nice on the phone.\u00a0 Don’t accuse… Give them the benefit of the doubt that they didn’t know, etc.\u00a0 Just let them know that you want to work this out in a way that is fair for both of you.\u00a0 You know they aren’t out to scam them… so surely they’ll refund if you return the bag etc.<\/p>\n

11.\u00a0 If your seller agrees to the return and refund… move on to number 15.<\/strong><\/p>\n

12.\u00a0 If your seller refuses to accept your return and refund…<\/strong><\/p>\n

after 10 days after the auction- but before 60 days after… file with eBay that your item was not Significantly As Described<\/a> <\/a>You may qualify for eBay’s Standard Purchase Protection<\/a> Program.<\/p>\n

13.\u00a0 If you paid by PayPal,<\/strong><\/p>\n

you will also want to file for PayPal Buyer Protection within 45 days of the your payment.<\/p>\n

14.\u00a0 If you paid via Credit Card with PayPal,<\/strong><\/p>\n

you will also want to contact your credit card company to see their purchase protection program.<\/p>\n

15.\u00a0 After 30 days, file a Fraud Report<\/a> with eBay.<\/strong><\/p>\n

16.\u00a0 File with the appropriate agencies:<\/strong><\/p>\n

There are many agencies that you should file with… I’d give you the links, but eBay will only allow me to have links that are within the eBay website.\u00a0 If you google the following, you’ll get there:<\/p>\n